The national Alliance for Insurance Education and Research (National Alliance) has named Mary K. “Kim” pace, CISR as the 2010 Outstanding CSR of the Year for Tennessee. A Personal Lines Manager for Boyle Investment Insurance Agency in Memphis, Kim has been in the industry for over 30 years, including the last 22 with the same employer.
Kim started her insurance career with a direct writer after graduation from Southaven High School in Southaven, MS. She worked there for 8 years before moving into her current position.
To qualify for the top state honor, Kim and the other 2010 candidates submitted an essay and demonstrated their commendable service to their agencies, their industry and their community. The only eligibility requirement for this award is that the candidate must be an insurance customer service representative, or have primary responsibility for insurance customer service related duties.
Kim feels that the SCR is still a vital part of the insurance business, and stated in her essay that, “Even with modern technology consisting of the computer, blackberry, voice automated phone systems, facebook, twitter, etc. there is still no replacement for personal contact between the CSR, company and customer.”
Kim is among the many winners who will represent their states and compete to become the National Outstanding CSR of the Year. That award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of customer service representatives within the insurance community.
Each state winner receives a framed certificate and is eligible to compete for the national honor, which carries a $2,000 cash award, a gold and diamond pin, $1,000 cash for the nominator, and a scholarship for the recipient’s employer to any program offered by National Alliance. Additionally, the name of the CSR of the Year is inscribed on a sculpture permanently displayed at the national headquarters of National Alliance in Austin, Texas.